CUSTOMER SERVICE REPAIR TESTIMONIAL

The Scenario

On a very hot, late Friday afternoon this summer, a New England Power Plant had one of their service air compressors break down.

 

The Problem

Without the air compressor operating, the plant faced the potential scenario of being forced off-line during one of the hottest weeks of the summer. The electricity they produce is critical to the New England power grid. In addition, the plant was facing significant lost revenue and penalties should the facility be forced to go off-line, so to put it mildly this was a BIG PROBLEM.

 

The Solution

The Maintenance Manager put a call into Bob Copell, Director of Collins Compressor division. Bob was able to troubleshoot the problem, order the part from a vendor in California at 7:30 pm EST on a Friday evening and it shipped Next Day Air for Saturday delivery.

 

On Saturday morning, he met the delivery truck. Installed the part, and the machine was back up and running by 1:00 PM – crisis averted!

Collins Compressors Responsive Repair

 

At Collins, we always “Run to the Problem”, not away from it. This is what sets us apart from our competitors. Not only do we have the expertise to solve your compressor problems, we are ALWAYS AVAILABLE to answer your questions and solve those problems.

 

Let Collins Compressors come through for you, as we do every day for all of our customers.

 

Fill out the below form to learn more about our annual maintenance service contracts, that way you know you are locked in to receiving the service Collins Compressors has to offer.

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800-876-5406

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